Frequently Asked Questions
Common questions about Orazen and our services
Everything you need to know before starting your project with Orazen.
Frequently Asked
Questions
Find answers to the most common questions about Orazen and our services.
Orazen is a full-service AI + Human digital agency. We build websites, web apps, mobile apps, Shopify stores, AI automation systems, WhatsApp Business bots, branding and visual identity, SEO and digital growth, social media content, AI-powered video ads and creative campaigns. One team, one solution for all your digital needs.
Getting started is simple. Reach out via our Contact page or email us at ramagiritharun.in@gmail.com. We will schedule a free discovery call to understand your goals, timeline and budget before proposing a tailored solution. Most projects start within 1-2 weeks of the first contact.
We work with restaurants, cafes, healthcare, retail, e-commerce, professional services, real estate, education and tech startups. Our team is based in Italy and India, serving clients worldwide. We adapt our approach to fit the specific needs of each industry.
Project timelines vary depending on scope. A landing page or simple website typically takes 2-4 weeks. A full brand identity or complex web application can range from 4-8 weeks. WhatsApp automation and AI chatbot setups can be ready in 1-2 weeks. We give you a detailed timeline during the proposal phase.
We work with businesses at all stages. Whether you are a startup building your brand from scratch or an established company looking to automate operations or refresh your digital presence, we have packages and approaches that fit your stage and budget.
Our pricing is project-based and transparent. We offer three starting packages: Launch (from €899), Growth (from €1,500) and Automation (custom quote). Each is tailored to the scope of work. We also offer custom quotes for complex projects. No hidden fees.
Yes, we offer ongoing retainer plans for clients who need continuous support. This includes monthly content creation, social media management, SEO maintenance, website updates, AI automation improvements and ad campaign management. Retainers are billed monthly and scaled to your needs.
We accept bank transfers, credit/debit cards and PayPal. For project-based work, we typically require a 50% deposit to begin, with the remaining balance due upon project completion. Retainer plans are billed at the start of each month.
Our standard packages include 2-3 revision rounds at each stage (wireframe, design, development). We clearly outline this in our project proposal. Additional revisions beyond the agreed scope can be accommodated at our standard hourly rate. We aim to get it right within the included rounds.
Yes. Upon final payment, full ownership of all deliverables and source files is transferred to you. You receive all brand assets, design files, source code, documentation and any relevant credentials. We believe your investment should result in complete ownership.
Absolutely. We offer a complimentary 30-day support window after project delivery to address any issues. For ongoing support, we have maintenance packages that include hosting, updates, security monitoring, backups and priority support. We do not disappear after launch.
Yes. We regularly collaborate with in-house teams and work with existing platforms. Whether you need us to build on your current WordPress site, integrate with your CRM, or work alongside your marketing team, we adapt to your workflow and tools.